We’re here to help keep you connected with your family wherever you are and have office locations in Montana and New York. We are passionate about our elders, driven by facilitating quality caregiving interactions and helping our aging loved ones stay in touch with those they care about.
Avanlee was made by caregivers for family caregivers, and everyone on our team shares our passion for helping people stay better connected with their aging loved ones. This common thread drives us to help improve the lives of caregivers and care receivers alike. We’re here to help make others’ lives better. If you’re passionate about transforming the future of elder care, we’d love to have you join us.
Customer Experience Specialist
Avanlee Care is looking for a Customer Experience Specialist to work closely with our Director of Customer Experience. In this role, the ideal candidate will support Avanlee Care users through providing helpful information, answering questions, and responding to user issues in a timely manner via chat, email, and phone channels.
We are focused on transforming the quality of care families are able to provide an older relative remotely so they live happier and healthier lives at home, and strong interpersonal skills are a must for this position.
The ideal individual would have 1-3 years experience in a customer support role, have strong interpersonal skills, and work well with a variety of software including Zendesk, Google Suite, as well as have experience troubleshooting complex issues. The ideal CX specialist will work well with diverse groups of people, be comfortable with learning new software and enjoy working in small teams with all the challenges and opportunities that brings.